Multimedia Support Overview
SAIF IT provides support for A/V equipped conference rooms and classrooms.
The Event or Classroom Support Request form is where faculty and staff will request assistance for events and classes. Once a user has filled out all the required fields and has placed the order, items will be automatically created and assigned to the proper groups so that the Information Technology Services department can address the individual needs of each class or event. Click the below link to request support: Request support for a video conference Request support for classroom Request support for event Covers
The below will be provided for conference rooms and classrooms.
Design and Implementation: Engineering IT can provide expert advice and coordination for classroom and conference room designs. Engineering IT staff will work with the users to understand their system requirements and assist in identifying appropriate hardware, software, and physical layouts. Engineering IT will work with Technology Services to coordinate design and installation.
Life-Cycle Upgrades & Replacements: Engineering IT can provide expert advice and coordination for life-cycle upgrades and replacement for A/V equipment in rooms. Engineering IT staff will work with the users to provide an upgrade plan based on department requirements, technology changes, and ease of use.
Resident PCs: Engineering IT will handle configuration, ordering, receiving, and setup of computer software and hardware.
Video Conference: Upon request, Engineering IT will setup skype for business or Cisco video conference system and networking appropriate for the physical location and intended use.
Basic User Training: Engineering IT will provide basic instruction in the use of equipment to faculty and staff of the department (individually or by group) upon request.
Troubleshooting & Problem Response: Engineering IT will troubleshoot and resolve software and hardware issues on supported systems to the best of our combined abilities. In progress events will be attended to in a timely manner over the phone and/or in-person to the best of our combined abilities.
Periodic Preventative Maintenance: Engineering IT will provide periodic checks of A/V systems to ensure proper working order.
Faculty, staff, students.
In general, requests will receive a response within one business day, Monday through Friday, 8:30am to 6:00pm, excluding holidays; however, please see the following exceptions:
Please provide at least one week (five business days) notice for user training.
Please provide at least one week (five business days) notice of major events so the system can be tested prior to the event.
Troubleshooting and problem response for in-process events will be best effort, as it is understood these are time-critical needs.
For conference/classroom design: Engineering IT staff will respond within one business day. Resolution of requests will be highly variable as these projects vary considerably in scope and complexity.